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Free Standard Installation valid on new Lease option only, Standard Installation is included with all HughesNet lease option plans and a 24 month commitment and valid credit/debit card are required to order. Lease option requires credit check for approval and monthly service and termination fees apply. $39.99/month offer represents $20 savings on Basic plan $59.99 monthly fee. 199.99 mail–in rebate applies to the Purchase of a new HughesNet system. Not applicable with the Lease option. $99 mail-in rebate applies to the Lease of a new HughesNet system. Not applicable with the Purchase option. Usage is subject to a Fair Access Policy. Actual speeds may vary. Speed and uninterrupted use of service are not guaranteed. Recovery Act eligibility is based on physical address. Not available to all households and available for a limited time. Plans eligible under the Recovery Act Program are available to new HughesNet customers only and eligibility is subject to credit approval. Customers must certify that they household does not have or have access to high-speed Internet at time of installation. Minimum term and early termination fees may apply. Speed comparison based on 53 Kbps dialup. Actual speeds may vary. Usage is subject to the Fair Access Policy. When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Web sites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speeds will likely be lower than speeds indicated. Networking equipment is not included. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for home network configuration and management). All computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed. The Power 200 service plan is only available through the new HughesNet satellite. Approximately 1% will not be able to receive the Power 200 plan. American Digital Satellite is an authorized dealer of HughesNet services and Hughes products available in the contiguous United States. For more information and HughesNet service terms and conditions visit: HughesNet Terms and Conditions

Installation

Why is there a requirement that the HughesNet system be professionally installed?

The Federal Communications Commission (FCC) requires that trained professionals install any satellite system that both sends and receives signals.

What is included with a standard installation?

• Note: For Recovery Act Program Customers: To be eligible for the Recovery Act program, your home must be in an area without other broadband options available to you (including wireless high-speed Internet, cable Internet, and DSL.) You will be asked to sign an agreement at the time of installation that confirms you are unable to receive wireless high-speed Internet, cable Internet, or DSL at your address where you wish to receive service.
• The HughesNet satellite modem (Indoor Unit or IDU) with power supply - connected to your computer with a HughesNet-supplied LAN cable.
• A HughesNet satellite antenna (dish), radio, and mount. The antenna will be located:
  • With a clear line of sight to the southern sky.
  • At least 5 feet off the ground so that it is out of reach of small children.
  • So that it is accessible with a 25-foot ladder for quick and easy servicing should it ever be required. Usually on the first level of the residence.
• Up to 125 feet of RG6 Dual Coaxial Cable:
  • Run outside from the antenna to the HughesNet modem.
  • Through a single exterior wall penetration to an adjacent interior wall.
  • Terminated on the inside wall with a two-connector faceplate.
• A grounding block is provided and the entire system grounded to an NEC-approved bonding point.
• All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.

What non-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent HughesNet installer. All costs for non-standard work or equipment will be itemized by the independent HughesNet installer on the HughesNet Installation Reference Sheet and require your authorization signature before proceeding.

• Wireless or hard-wired network routers.
• Configuration of your computer(s) to work with a wireless or hard-wired network router.
• Major customization on your HughesNet system that would require the installer to
  • Spend excessive time onsite to meet customer-directed requirements.
  • Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
  • Remove, repair, or build structures to hide or support the HughesNet system.
• Multiple site surveys requiring more than the installation visit to determine possible HughesNet dish locations.

Can the HughesNet certified installer hook up my home network?

If you'd like, you can inquire if this option is available through your installer when you set your installation appointment. However, home networks are not included or supported by Hughes technical support. Multiple simultaneous users may degrade service. Uninterrupted service and stated speeds not guaranteed.

How quickly will I be up and running?

On average, most customers are installed within 2 weeks of their order. When you place your order today, your name will be provided to a certified HughesNet installer, who will contact you within 3 days. You and the installer will then work out a mutually agreeable date and time for your installation. If less than 2 weeks is too soon for you, just place your order when you're ready for HughesNet high-speed Internet service!

What can I expect at the time of installation?

I've placed my order - what happens next?
A professional installer will call you within a few business days of your order.

What if I don't hear from them?
If you have Internet access, visit our order inquiry site. This site provides the contact information for your assigned installer and distributor. If you do not have Internet access, call toll-free: 1-866-627-5932

Who is my assigned installer?
If you provided an email address at the time of order, we will send you an email with the contact information for your installer and distributor.

Can I install it myself?
No. The FCC mandates that all installations are completed by a certified professional installer.

What if I need to change my appointment? Contact your installer directly to reschedule.

• Plan for your installation.
  • Think about where you want the modem installed in your house (next to your computer)
  • Verify that your computer is compatible. Minimum requirements are:
    • Windows 2000 PE or higher (including Windows XP and VISTA) or Mac OS 10.1 or higher, and
    • Network capability (10/100 Ethernet pre-equipped)

Where is the satellite dish installed?
In a location on the roof of your home that has both a line of sight to the southern sky and is accessible with a 24-foot ladder for quick and easy servicing.

Do I need to be at home during the installation?
Yes. There are often several locations where the satellite dish can be installed. The installer needs your help to select the best location for you.

How long does it take?
Approximately 4 hours.

What's a "clear view of the southern sky"?
The satellite dish mounted at your home must be able to "see" the satellite that's positioned in the southern sky without trees, buildings, or barriers in the way. This "clear view" is needed so that you can send and receive information.

Why does my modem look different from my neighbor's modem?
The modem may look different depending on which satellite it communicates with. All modems come with a minimum 24-month limited service warranty.

What is included with a standard installation?

• Note: For Recovery Act Program Customers: To be eligible for the Recovery Act program, your home must be in an area without other broadband options available to you (including wireless high-speed Internet, cable Internet, and DSL). You will be asked to sign an agreement at the time of installation that confirms you are unable to receive wireless high-speed Internet, cable Internet, or DSL at your address where you wish to receive service.
• The HughesNet satellite modem (Indoor Unit or IDU) with power supply - connected to your computer with a HughesNet-supplied LAN cable.
• A HughesNet satellite antenna (dish), radio, and mount. The antenna will be located:
  • With a clear line of sight to the southern sky.
  • At least 5 feet off the ground so that it is out of reach of small children.
  • So that it is accessible with a 25-foot ladder for quick and easy servicing should it ever be required. Usually on the first level of the residence.
• Up to 125 feet of RG6 Dual Coaxial Cable
  • Run outside from the antenna to the HughesNet modem.
  • Through a single exterior wall penetration to an adjacent interior wall.
  • Terminated on the inside wall with a two-connector faceplate.
• A grounding block is provided and the entire system grounded to an NEC-approved bonding point.
• All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.

What non-standard installation items are not covered?
Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent HughesNet installer. All costs for non-standard work or equipment will be itemized by the independent HughesNet installer on the HughesNet Installation Reference Sheet and require your authorization signature before proceeding.

• Wireless or hard-wired network routers.
• Configuration of your computer(s) to work with a wireless or hard-wired network router.
• Major customization on your HughesNet system that would require the installer to:
  • Spend excessive time onsite to meet customer-directed requirements.
  • Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
  • Remove, repair, or build structures to hide or support the HughesNet system.
• Multiple site surveys requiring more than the installation visit to determine possible HughesNet dish locations.